Diagnostic Logs

Diagnostic Logs helps the Technical Support staff identify and solve reported troubles. The logs include information on performed actions, errors, status changes and other relevant events.

Diagnostic Log Download

  1. Go to Settings > Troubleshooting > Diagnostic Logs.

  2. Click Generate logs.

    The log packet generating process takes a few minutes.

  3. Once prepared, the packet is displayed on the card and is ready for Download.

Usage Statistics

If the function is enabled, Access Commander sends anonymous data on used functions to a secure 2N server once a day. Every sending is performed with a unique identifier, which is regenerated automatically for every new sending. This prevents the 2N side to identify the given Access Commander installation. The so-obtained information helps improve product development, innovate functions and enhance user experience.

Can we advise you on anything else?

Take advantage of our technical support and sales specialists.